A few weeks ago, I received an email from my business partner who was searching for a corporate customer support representative to assist with issues related to her company’s technology.
I was a little hesitant to respond to her request as she was a new customer and not very experienced in this type of situation.
I had already spent countless hours in customer service over the years and I had no real experience with IT, so I was hesitant to jump into this new challenge.
But after she shared my concerns about how the company was handling the situation, I decided to open up my inbox to see what my colleagues were talking about.
It turns out, this particular company is a very high tech company, so there was a lot of information that I could potentially share.
A lot of the information was really quite helpful and detailed.
This information would be invaluable to me in the future as I had to keep track of everything I did on the day of the outage.
The first thing I wanted to do was check my status, but I was not going to be able to do that until I was on the phone with the corporate customer care rep.
When I called, the rep said, “Hello, my name is Dawn Frohlich.
I’m here to assist you today with a technical issue that has been affecting your company’s network for over a month.”
“How long have you been in this situation?”
“Since October 1st, 2017,” she replied.
I thought this was a pretty simple question, but it was not.
In my experience, the more detailed information I received about a specific issue, the faster it would be resolved.
As I began to type in my questions, she was quick to jump in and get my information.
She asked me a number of questions that I thought I could answer in less than a minute, but she kept me busy for nearly half an hour.
My first question was, “What is your name?”
The answer was Dawn Frohlich, a senior member of the technical support team.
It turns for a lot more than that.
Before Dawn could answer, she quickly began reading my questions and my answers.
After she finished, she asked if I would like to take a look at some of the other information I had provided her.
She was immediately impressed by some of my responses and said, “I think you’ll find a lot here that will help you understand this situation and make sure your IT staff is doing everything it can to fix it.
That was very helpful.
I think you should give us a call if you have any questions.”
I hung up the phone and immediately began looking for answers to other questions, such as how much money my company had and how long I had been in the company.
At the time, I was wondering how much I was making in this job.
On my first day, I had only worked for one month.
My salary at the time was about $40,000, so that was a small amount of money to make back at the company over the course of the year.
I was starting my third year as a full-time employee.
But it wasn’t all fun and games.
The company had a financial audit going on, and I was asked to provide documentation of all of the money that was being made from our IT systems.
For example, I said that the company had about $10,000 in IT revenue that they had already paid out to the company’s IT department for each month of the month.
They were not expecting this money to be used for other purposes, so they were asking me to provide some additional information that would give them some additional insight into their revenue.
So, for example, if I were to say that the entire amount of that $10.00 was used to pay for rent, that would be a different story.
I would then have to provide additional documentation that showed that.
But since I did not have that information, I could not provide any information that could possibly prove that they were actually paying rent to the IT department.
And, even if they did pay rent, it was only for a month.
The amount of time I spent answering the questions was quite frustrating and draining.
Eventually, Dawn gave me a few tips to make my day a little easier.
First, she said, you should keep your answers brief and short.
If you can’t answer more than a few questions, it might not be worth the trouble to provide the additional information.
I kept answering the same questions over and over again and it was frustrating.
Second, Dawn suggested that I do more research on my company’s web site to see how much data was actually being collected on my clients and what they were using.
She also suggested that when I needed to contact the company directly, I